At Epidemic Sound we are reinventing the music industry. Our carefully curated catalog, with over 35,000 tracks, is tailored for storytellers, streaming services, and in-store soundtracks. Countless clients around the world, from broadcasters, production companies, DSPs, and YouTubers rely on our tracks to help them tell their stories. Epidemic Sound’s music is heard in hundreds of millions of online videos daily, across millions of playlist streams, and in thousands of in-store locations. Headquartered in Stockholm, we’re spread across offices in New York City, Los Angeles, Seoul, Hamburg, and Amsterdam. We’re growing fast, have lots of fun, and are taking the music industry with us. 

We are now looking for a German-speaking Customer Success Manager to join our Customer Success team in either Stockholm or work remotely from Germany.

Job description

We are strengthening our global Customer Success team with a Customer Success Manager to manage a portfolio of direct clients, focusing on nurturing and growing Epidemic Sound’s existing B2B business in EMEA. Our Enterprise customers range from production companies, advertising agencies, digital publishers, and brands with audiovisual media at their core.

As a Customer Success Manager, your responsibilities will include:

• Manage all post-sales activity for Epidemic Sounds top enterprise customers through strong relationship-building, planning, and execution

• Act as the main point of contact throughout the customer’s lifecycle, define success plans with clear deliverables,

• Onboard, develop, and nurture new customers with a focus on actively increasing product adoption and engagement

• Manage renewals, expansion, and churn

• Increase customer retention by conducting regular check-in calls and performing quarterly business reviews for alignment of objectives and outcomes

• Function as the customer advocate and provide internal feedback on how Epidemic Sound can better serve our enterprise customers

• Work with our sales, technology, and marketing teams to meet our customers' expectations

This is a full-time position to join our Hamburg team remote or hybrid- remote, reporting to the Head of Customer Success, EMEA

Who are you?

You will be managing a portfolio of customers, responsible for their onboarding, adoption, expansion, and renewal. To truly succeed in this role, you are passionate about creating value. Creative, energetic, and self-driven, you can make a direct connection between our customers' strategic goals and how our library is used. You love meeting new people and business leaders. You are a self-starter who takes the necessary initiatives to get things done and your impeccable social skills turn strong relationships into solid business opportunities.

It would be music to our ears if you have:

• 4+ years of Customer Success, account management, or SaaS sales experience

• Fluency in German, both written and spoken

• Strong communication skills and technical aptitude

• Great relationship-building qualities, effective communicator, which includes being a great listener and observer as well as a strong presenter

• A self-starter who takes initiative to get things done

• A positive, team-first attitude

• Familiarity with Salesforce or Customer Success Platforms such as Totango, Gainsight, or Planhat

• Passionate about helping customers escalate their business through Music, Media, and SaaS solutions

• Fluency in English is required. Fluency in other European languages is merit

Curious about our music? Find our music on Spotify here → https://open.spotify.com/user/...

We have lots of fun soundtracking the world and our annual Spring Bash is an event that captures this perfectly. Take a look at our most recent one, a virtual celebration!

Application

Do you want to be a part of our fantastic team? Please apply, in English, by clicking the link below.

We believe that bringing people together from different backgrounds, experiences, and perspectives makes for a healthy workplace, a more successful business, and a better world. We value diversity and encourage everyone to come and soundtrack the world with us.