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Project Manager - Operations

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At Epidemic Sound we are reinventing the music industry. Our carefully curated music library, with over 30,000 tracks, is tailored for storytellers no matter what their story is. Countless customers around the world, from broadcasters, productions companies and YouTubers rely on our tracks to help them tell their stories. Epidemic Sound’s music is heard in hundreds of thousands of videos on online video platforms such as YouTube, Facebook, Twitch and Instagram. Our HQ is located in Stockholm with offices in NYC, LA, Hamburg, Amsterdam and Madrid. We are growing fast, we have lots of fun and we are transforming the music industry.

We are now looking for a project manager to take on a key role in our Operations team! 

 

Job description

If you enjoy a fast-paced environment with lots of potential to shape our growing global support organisation, this is the position for you. The overall goal with the role is to lead strategic projects within Operations which focuses on Customer Support and Music Curation. This will include making our processes as efficient as possible, e.g. through best practice sharing, lead management and scoring.

Other key tasks will include:

  • Identify and lead key strategic projects to ensure that Epidemic Sound delivers a world class Customer Support
  • Continuously track and develop KPIs and SLAs in collaboration with team leaders 
  • Collaborate with company stakeholders in cross departmental projects 
  • Drive analyses and make strategic recommendations to improve our teams health and efficiency
  • Set up a framework for an education/knowledge platform to make sure we have a clear workflow across the teams

This is a full-time position based at our HQ in Stockholm


What are we looking for?

We are looking for someone who will work closely with the Head of Operations developing our users support experience worldwide. We believe that you have experience form a global support organisation and that you can bring some learnings and experience to our team. You need to be self-driven, energetic and possess a strategic and analytical mindset in order to thrive in this role. You are also passionate about people and have experience in project management. 

As a person you are humble, enthusiastic and results-oriented. Naturally, you pay excellent attention to details and have strong organizational skills with the ability to initiate and drive improvements. We also believe that you are an excellent communicator in English, both written and verbally. 

And last but definitely not least – a passion for music! Curious about our music? Find our music on Spotify here → https://open.spotify.com/user/...

  

Application

Do you want to be a part of our fantastic team? Please apply by clicking the link below.

Apply for this job

Or, know someone who would be a perfect fit? Let them know!

Already working at Epidemic Sound?

Let’s recruit together and find your next colleague.

email
@epidemicsound.com
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