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Customer Support Representative

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At Epidemic Sound we are reinventing the music industry. Our carefully curated music library, with over 30,000 tracks, is tailored for storytellers no matter what their story is. Countless customers around the world, from broadcasters, productions companies and YouTubers rely on our tracks to help them tell their stories. Epidemic Sound’s music is heard in hundreds of thousands of videos on online video platforms such as YouTube, Facebook, Twitch and Instagram. Our HQ is located in Stockholm with offices in NYC, LA, Hamburg, Amsterdam and Madrid. We are growing fast, we have lots of fun and we are transforming the music industry.

We are looking for a new Customer Support Representative to join our growing Operations Team in our Stockholm office.

Job description

As a Customer Support Representative at Epidemic Sound you will help our fast growing customer base of Online Creators and editors with daily inquiries related to our service. You will connect directly with our customers and have a direct impact on their brand experience. 

This will include tasks like: 

  • Work in Epidemic Sound's support system to help customers with various inquiries
  • File and report different types of inquiries and delegate questions to other departments
  • Communicate with tech, music, marketing and sales departments to solve issues
  • Keep up to date with our growing customer base
  • Assist the Operations Team with daily administrative tasks
  • This position requires fluency in both Swedish and English

This is a full-time position based at our HQ in Stockholm reporting to the Customer Support Team Leader.

What are we looking for?

We’re looking for a service minded person who has a keen interest in technical support and has the skill to solve issues for our diverse customer base. You can be fresh out of school or have been working for many years, it doesn’t matter to us. As long as you have a drive to immerse yourself in the exciting world of Epidemic Sound and share the same core values as us. Although you will be working in a team and have guidance and support when needed you will also be encouraged to seek out answers and confident enough to resolve complex situations.

Most importantly, we feel that having the right attitude and not being afraid of change is key to this role as we are a fast-growing company. English is the company language, so we require candidates to have excellent communication skills in English. It is also advantageous to be skilled in other languages as we have a global customer base.

It would be music to our ears if you have experience using SalesForce, Jira or similar systems and a passion for audio and media technology. 

Curious about our music? Find our music on Spotify here → https://open.spotify.com/user/...


Do you want to be a part of our fantastic team? Please apply by clicking the link below. If you have any questions, please contact Customer Support Team Leader at david.huntley@epidemicsound.com.

Send us your application as soon as possible – interviews are held continuously!

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