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Customer Support Representative

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At Epidemic Sound we are reinventing the music industry. Our carefully curated catalog, with over 30,000 tracks, is tailored for storytellers, streaming services, and in-store soundtracks. Countless clients around the world, from broadcasters, production companies, DSPs, and YouTubers rely on our tracks to help them tell their stories. Epidemic Sound’s music is heard in hundreds of millions of online videos daily, across millions of playlist streams, and in thousands of in-store locations. Headquartered in Stockholm, we’re spread across offices in New York, Los Angeles, Toronto, Hamburg, Amsterdam, Madrid, and Sydney. We’re growing fast, have lots of fun, and are taking the music industry with us.

We are looking for a Customer Support Representative to join our growing Operations Team in our Stockholm office.

 

Job description 

As a Customer Support Representative at Epidemic Sound you will help our fast growing customer base of YouTubers and editors with daily inquiries related to our service. You will connect directly with our customers and have a direct impact on their brand experience. The role will include tasks like: 

  • Work in Epidemic Sound's support system to help customers with various inquiries
  • File and report different types of inquiries and delegate questions to other departments
  • Communicate with tech, music and sales departments to solve issues
  • Keep up to date with our growing customer base
  • Assist the Operations Team with daily administrative tasks

This is a full-time position based at our HQ in Stockholm reporting to the Customer Support Team Leader.

 

What are we looking for?

We’re looking for a service minded person who has a keen interest in customer support and the skills to solve issues for our diverse customer base. You can be fresh out of school or have been working for many years, it doesn’t matter to us. As long as you have a drive to immerse yourself in the exciting world of Epidemic Sound and share the same core values as us. Although you will be working in a team and have guidance and support when needed you will also be encouraged to seek out answers and be confident enough to resolve complex situations.

Most importantly, we feel that having the right attitude and not being afraid of change is key to this role as we are a fast-growing company. English is the company language, so we require candidates to have excellent communication skills in English. It is also advantageous to be skilled in other languages as we have a global customer base.

It would be music to our ears if you have experience using Salesforce and Jira or similar systems and a passion for audio and media technology. 


Curious about our music? Find our music on Spotify here → https://open.spotify.com/user/...

If you want a sneak peek of what It's like working here - check this out!


Application

Do you want to be a part of our fantastic team? Please apply by clicking the link below. Interviews will be held in the beginning of August.

Apply for this job

Or, know someone who would be a perfect fit? Let them know!

HQ (Stockholm)

Åsögatan 121
SE11624 Stockholm Directions info@epidemicsound.com

Already working at Epidemic Sound?

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email
@epidemicsound.com
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