Senior Customer Success Manager
At Epidemic Sound, we make soundtracking content simple and inspiring with unlimited access to music and sound effects. Headquartered in Stockholm, with offices all over the world, we are a force of over 500 on a mission to soundtrack the world. Our innovative licensing model paves the way for creators - from YouTubers to small businesses to the world’s most recognizable brands such as Netflix, Redbull and BBC - to use sound to enhance their content while simultaneously supporting artists both financially and creatively. Epidemic Sound music is heard 2 billion times a day on YouTube alone and is recognized as one of Europe’s fastest-growing companies by the Financial Times. Epidemic Sound is backed by EQT, Blackstone, Creandum, Atwater Capital to name a few.
We are strengthening our global Enterprise Sales Organization with a customer-centric Senior Customer Success Manager to secure mutually successful business relationships and grow our business with a portfolio of Epidemic Sound’s most strategic enterprise clients.
You have extensive experience from building long term strategic value with enterprise customers from roles such as Customer Success/Account/Client Relationship Management.
Our Enterprise customers include brand, production companies, advertising agencies and digital publishers.
Job Summary:
Develop trust and foster relationships with a portfolio of large clients by delivering an exceptional customer experience and defining measurable mutual success plans with clear outcomes and deliverables
Identify, drive and close new business opportunities within client portfolio
Be customer obsessed and work strategically towards feature and overall product adoption
Work strategically and creatively with clients to become their soundtracking partner
Serve as the link of communication between key customers and internal teams collaborating closely with Tech, Product, Music, Analytics and Marketing
Resolve any issues and problems faced by customers to build and establish trust
Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
Be a thought leader, driving key improvement projects and supporting the development of your peers
Stay up to date with trends and best practices within the field
Responsibilities:
To truly succeed in this role, you have a background in complex B2B Customer Success/Account/Client Relationship Management. You are passionate about creating value and the best possible outcome for your customers, as well as growing business and negotiating with senior decision makers.
Driven and with a commercial mindset, you create trust and relevance by understanding the customer needs, business and use cases to establish yourself as a trusted advisor. You are a self-starter with a can-do attitude, and your impeccable social skills turn strong relationships into solid business opportunities. You have an interest in music and the content creation world and experience with music licensing is meritorious.
Requirements:
An active interest or experience working in music and/or media, licensing or video is required
6+ years experience in Enterprise focused roles managing complex client relationships
Experience from working with Global Brands
Strong track record of meeting and/or exceeding retention and growth targets
Fluency in German and English, both verbal and written
Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
Adaptive and not afraid of change within a rapidly growing company
Bachelor's degree or the equivalent relevant work experience
How we work
We believe in working together, solving complex problems in a collaborative and friendly culture. We provide innovative workplaces ready to enhance focus, collaboration and celebration. We don't enforce five days a week IRL, but we have an office first policy, and once you experience our company culture, we know you'll want to get involved.
Equal Opportunity Employer
We believe that bringing people together from different backgrounds, experiences and perspectives makes for a healthy workplace, a more successful business and a better world. We value diversity and encourage everyone to come and soundtrack the world with us.
Application
Do you want to be a part of our fantastic team? Please apply, in English, by clicking the link below.
- Department
- Sales
- Locations
- Berlin
- Remote status
- Hybrid Remote
- Employment type
- Full-time
Berlin
About Epidemic Sound
Epidemic Sound, the market leading platform for restriction-free music, is headquartered in Stockholm, heard around the globe and on a mission to soundtrack the world.The company has democratized access to music for storytellers. Its innovative digital rights model paves the way for creators - everyone from YouTubers to small businesses to the world’s largest brands - to use restriction-free music to take their content to the next level, whilst simultaneously supporting the musicians it works with both financially and creatively.The company was co-founded in 2009, operates across the globe, and has offices in five major cities: Stockholm, New York, Los Angeles, Seoul and Amsterdam. Epidemic Sound is backed by EQT, Blackstone, Creandum, Atwater Capital, Alecta. AMF, and TIN Fonder and its Chairperson is Andrew Fisher, former CEO and Chairman of Shazam.
Senior Customer Success Manager
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